At bttr. we are committed to protecting the privacy and confidentiality of individuals who engage with our services and visit our website. This Privacy Policy explains how we collect use disclose and safeguard personal information under laws including the California Consumer Privacy Act CCPA the California Privacy Rights Act CPRA and the California Online Privacy Protection Act CalOPPA. By using our services or website you agree to this policy.
Information We Collect
We collect personal information you provide directly or through website use. This may include your name email phone mailing address IP address device details service preferences and any details from forms or communications. For participants and families we may collect service planning goal support or related health or demographic data provided directly or by authorized parties such as Regional Centers.
How We Use Information
We use your information to provide and improve services maintain records communicate manage onboarding respond to inquiries deliver plans and meet legal requirements. With consent we may use non identifying testimonials or feedback for training outreach or awareness. We do not sell personal information. All collection aligns with participant rights transparency and trust.
Data Security
Your information is protected with physical technical and administrative safeguards including secure servers encryption access controls and staff training. While no system is immune to risk we have protocols to respond promptly to unauthorized access or data breaches as required by law.
Sharing Information
We do not share your personal information for commercial purposes. We may disclose data to service providers supporting us under confidentiality agreements or to legal or regulatory bodies if required. Any disclosure is limited and safeguarded.
Your Rights
If you are a California resident you have the right to access correct delete or understand how we use your data. You may opt out of any data sale or sharing although bttr. does not engage in such practices. To exercise your rights email info@bttrliving.com. We will respond within 45 calendar days or as extended by law.
Data Retention
We retain personal information as long as necessary to provide services meet legal requirements resolve disputes or ensure operational continuity. When no longer needed we securely delete or anonymize data following industry standards.
Cookies and Tracking
Our website uses cookies and tracking technologies to analyze performance and improve user experience. Cookies store preferences or session details but do not personally identify you. You can adjust browser settings to disable cookies although some site features may be affected. We may also use third party tools such as Google Analytics which have their own privacy practices.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect information from children without parental or legal consent. If such data is identified we will delete it promptly. Contact info@bttrliving.com if you believe we have collected child data in error.
Third Party Links
Our website may link to third party platforms. We are not responsible for their privacy policies or content. We encourage you to review third party policies before sharing personal information.
Accessibility
If you have difficulty accessing this policy or any website section email info@bttrliving.com to request an alternate format. We aim to support accessibility for individuals with disabilities or limited English proficiency.
Policy Updates
We may update this Privacy Policy at any time. Updates will be posted with a revised Effective Date. Continued use of our services or website after updates means you accept the changes.
Contact Us
For questions concerns or requests related to this Privacy Policy or your rights contact
bttr. Privacy Team
info@bttrliving.com
Based in California serving the Bay Area
We appreciate your trust in bttr. and are committed to protecting your privacy with transparency integrity and respect.