Política y procedimiento de reclamaciones
A clear guide explaining how participants families and support teams can share concerns safely. This policy protects your right to speak up be heard and receive a fair response without fear of retaliation or changes to your services.
What is a grievance
A grievance is any concern complaint or situation you want us to know about. No special wording documentation or proof is needed. If something feels wrong confusing or uncomfortable you can file a grievance at any time.
- Interacciones desagradables o irrespetuosas
- Concerns about services or coaching
- Comunicación poco clara o solicitudes sin respuesta
- Solicitud de un nuevo miembro del personal
- Privacy or confidentiality concerns
- Sensación de inseguridad
- Desacuerdo con las decisiones del servicio
- Anything that feels off to you
Who can file a grievance
- El participante
- Family members or loved ones
- Curadores o representantes legales
- Coordinadores de servicios del Centro Regional
- Friends advocates or mandated reporters
- Cualquier persona que actúe con el permiso del participante
- Anonymous submissions if preferred
How to file a grievance
- Verbally. Tell your bttr Coach Program Lead or any trusted team member.
- By email. Email info@bttrliving.com.
- By mail. Send to bttr Participant Grievance 39899 Balentine Drive Newark CA 94560.
- With support. Ask someone you trust to help write or submit your concern.
- Anonymously. Submit without your name if you prefer although this may limit follow up.
What happens after you submit
- Acknowledgment within five business days. We confirm we received your concern and thank you for speaking up.
- Internal review within fifteen business days. The Program Director or designee reviews the issue interviews staff and examines documentation.
- Proposed resolution within twenty business days. We share findings action steps and any changes we will make.
- Closure or appeal. If you are not satisfied you may request further review or file with external agencies.
Your rights are protected
- To be heard and treated respectfully
- To receive assistance understanding or writing a grievance
- To receive a timely response
- To remain anonymous if desired
- To appeal if you disagree with the outcome
- To file with the Regional Center or DDS at any time
Contacting outside agencies
You may contact your Regional Center or:
California Department of Developmental Services
Phone: (916) 654 1987
Website:
www.dds.ca.gov
Need help
We can help you understand this policy write a grievance or request materials in large print another language or easy read format. Contact info@bttrliving.com for assistance.